There are three main places where you can get help about gNewSense.
First, you are encouraged to support
yourself by using the help
documentation included in the operating system itself. If reading the
system documentation doesn't solve your problems, you can always get
help from the gNewSense Community
online. And as the last, but
greatest alternative, you can have In-person
support from gNewSense users around your
System Help and Support
gNewSense comes with a set of documents that will help you understand
the features of the system. Plus, almost all applications that you can
install have their own user manuals.
To read the system documentation, go to System ▸ Help.
To read the manual of a graphical application, start the application and
go to Help ▸ Contents or press F1 on the keyboard.
To read the manual of a console application, enter a command like the
following in a terminal:
The command above will open the manual pages for the program called
less. Just replace \less\ with the name of the program you are
interested in. To close the manual, press the Q key on the keyboard.
Online Community Help
Online you will be able to find other resources and community support in
the topics that are not included in the local help system. You will have
access to more documentation, real-time support and mailing lists.
If you haven't already done so, please familiarize yourself with the
Real Time Support (IRC)
If a problem requires real time support, with somebody to explain each
step and deal with any problems as they arise, Internet Relay Chat (IRC)
is the ideal solution. You can connect to the following channels using
your Web browser:
Any person with or without an account in Savannah can submit support
requests or proposals to gNewSense Support Request
When you submit an item to the support tracker, you will receive
follow-ups via email. This is a great way to track your requests.
Some users prefer to take advantage of mailing lists to get help. The
advantage of this method is that by subscribing to a mailing list it is
possible to discover common problems many users have, and their
solutions, before even encountering them! It also makes it easy to see
when other users need help, and if you know the answer, to help them.
The following mailing lists are available: